This Shipping & Returns document applies to all shoe purchases made through wuwflatshoes.com from 海川（香港）有限公司. By placing an order, the customer accepts these shipping terms. 海川（香港）有限公司 ships to valid addresses within the regions listed at checkout. The customer must provide a complete and accurate shipping address. 海川（香港）有限公司 is not responsible for delays, losses, or misdeliveries caused by incorrect or incomplete address information supplied by the customer. Order processing begins after payment authorization and address verification. Processing timelines are standard and depend on order volume, payment review, and inventory confirmation. Delivery timelines are qualitative and depend on destination, carrier, and selected shipping method. 海川（香港）有限公司 does not guarantee delivery by a specific date. Tracking information is provided after shipment when the carrier makes it available. Risk of loss passes to the customer upon carrier delivery confirmation to the address provided at checkout. Shipping charges are shown at checkout before order completion. Customs duties, taxes, and import fees are the customer's responsibility when applicable.
海川（香港）有限公司 offers a strict 14-day no-reason refund policy. The customer may request a refund within exactly 14 calendar days after receipt. A reason is not required for a refund request made within this period. Returns requested after exactly 14 calendar days after receipt are not accepted. The return period begins on the date the carrier confirms delivery.
Returned items must be unused, unworn, undamaged, and in original packaging. All original tags, labels, shoe boxes, and accessories must be included. Items must show no signs of wear, alteration, cleaning, or damage caused by the customer. 海川（香港）有限公司 inspects every returned item. 海川（香港）有限公司 may refuse a return or reduce a refund when the returned item does not meet these conditions.
The buyer completely bears all return shipping costs. 海川（香港）有限公司 does not provide prepaid return labels and does not reimburse return shipping charges. The buyer must pay all carrier charges, insurance costs, and tracking fees for the return shipment. Original shipping charges are not refunded unless applicable law requires a refund. If a return is refused because the item does not meet the return conditions, the buyer bears all shipping costs for returning the item to the buyer.
Step 1: The customer contacts 海川（香港）有限公司 at [email protected] within exactly 14 calendar days after receipt. The customer provides the order number, proof of purchase, item description, and a refund request. A reason is not required for a no-reason refund.
Step 2: 海川（香港）有限公司 reviews the request and sends return authorization instructions when the request meets the return policy. The customer must not ship the item before receiving return authorization instructions.
Step 3: The customer packs the item securely in its original packaging with all original tags, labels, shoe boxes, and accessories. The customer writes the order number inside the return package.
Step 4: The customer ships the return package to the approved return destination. The recipient must be 海川（香港）有限公司, the contact phone is +852 4748 3409, and the specific return address is UNIT 12, 12/F., TOWER A, NEW MANDARIN PLAZA, NO.14 SCIENCE MUSEUM ROAD, TSIM SHA TSUI, KOWLOON, HONG KONG. The customer must use a trackable shipping method and retain the tracking number.
Step 5: The customer sends the tracking number to [email protected]. 海川（香港）有限公司 is not responsible for return packages that are lost, delayed, or damaged in transit. The buyer completely bears all return shipping costs and transit risk. 海川（香港）有限公司 inspects the returned item after receipt. If the return is approved, 海川（香港）有限公司 issues the refund to the original payment method. If the return is refused, 海川（香港）有限公司 contacts the customer and arranges return of the item to the customer at the customer's expense.
Refund arrival time is at least 14 days after 海川（香港）有限公司 approves the refund. The refund is sent to the original payment method. The customer must allow additional time for the payment provider to post the refund to the customer's account. PayPal refunds take at least 14 days. In regions where local laws require a longer period, PayPal refunds require up to 30 days. 海川（香港）有限公司 does not control PayPal posting timelines after 海川（香港）有限公司 initiates the refund.
Any claim for damaged or defective items must be submitted within exactly 7 calendar days after receipt. The customer must contact 海川（香港）有限公司 at [email protected] within this period. The customer must provide the order number, proof of purchase, a description of the damage or defect, and clear photographs of the item and packaging. Claims submitted after exactly 7 calendar days after receipt are not accepted. 海川（香港）有限公司 reviews each claim and may require return of the item for inspection. Approved claims may result in a replacement or refund. The buyer completely bears all return shipping costs for any return shipment.
For shipping and returns questions, contact 海川（香港）有限公司 at [email protected]. The contact phone is +852 4748 3409. The address is UNIT 12, 12/F., TOWER A, NEW MANDARIN PLAZA, NO.14 SCIENCE MUSEUM ROAD, TSIM SHA TSUI, KOWLOON, HONG KONG. The website is wuwflatshoes.com.
Copyright © 2026 wuwflatshoes.com
