These Terms of Service govern access to and use of wuwflatshoes.com and all purchases made from 海川（香港）有限公司. By browsing, registering, or ordering, you agree to these Terms. If you do not agree, do not use the website.
You must be at least the age of majority in your jurisdiction to place an order. You agree to provide accurate account information and to keep login credentials secure. You are responsible for activity under your account. 海川（香港）有限公司 may suspend accounts that violate these Terms or applicable law.
海川（香港）有限公司 sells shoes and related footwear. Product images and descriptions are provided for general identification. 海川（香港）有限公司 does not guarantee that colors, textures, or fit appear identical on every device. All orders are subject to acceptance and availability. 海川（香港）有限公司 may cancel an order if payment is not authorized, if the item is unavailable, or if fraud is detected.
Prices are displayed in the currency shown at checkout. You are responsible for taxes, duties, and customs fees imposed by your jurisdiction. 海川（香港）有限公司 accepts payment methods displayed at checkout. Payment must be authorized before shipment. 海川（香港）有限公司 may use third-party payment processors. Payment processing is handled by third-party payment processors.
海川（香港）有限公司 ships to destinations listed at checkout. Delivery timelines depend on destination, carrier, customs clearance, and external conditions. Title and risk of loss pass to you upon carrier delivery. You must provide a complete and accurate shipping address. 海川（香港）有限公司 is not responsible for delays caused by carriers, customs, or incorrect addresses.
You may request a return for any reason or no reason within 14 days after delivery. This is a strict 14 days no-reason refund policy. To qualify, items must be unworn, unwashed, undamaged, and returned with original packaging and tags. You must contact 海川（香港）有限公司 at [email protected] to obtain return instructions before sending items back. Return shipping costs are your responsibility unless the item is damaged or defective.
After 海川（香港）有限公司 receives and inspects your return, 海川（香港）有限公司 will approve or reject the refund. Approved refunds are issued to the original payment method. Refund processing and arrival to the customer’s account takes at least 14 days from approval. This period is required for inspection, internal processing, and financial institution posting. PayPal refunds take at least 14 days. Due to local laws, PayPal refunds in some regions may take up to 30 days. If your return does not meet the conditions, 海川（香港）有限公司 may refuse the refund and return the item to you at your cost.
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. You must provide your order number, photographs of the item and packaging, and a written description of the damage or defect. Send claims to [email protected]. Claims submitted after exactly 7 days of receipt may be denied. If 海川（香港）有限公司 verifies a damaged or defective item, 海川（香港）有限公司 will arrange a replacement, repair, or refund at its discretion. Return shipping for verified damaged or defective items will be covered by 海川（香港）有限公司.
You may request cancellation before shipment. Once an order ships, the returns and refunds policy applies. 海川（香港）有限公司 may cancel an order before shipment for reasons stated in these Terms. If 海川（香港）有限公司 cancels, 海川（香港）有限公司 will issue a refund to the original payment method.
You agree to contact 海川（香港）有限公司 before filing a chargeback or payment dispute. Filing a chargeback without contacting 海川（香港）有限公司 may result in account suspension. 海川（香港）有限公司 will provide transaction records to the payment processor to resolve disputes. Refund timelines remain subject to the payment processor and financial institution.
All website content, logos, text, images, and software are owned by 海川（香港）有限公司 or its licensors. You may not copy, modify, distribute, sell, or exploit any content without written permission. You may not use trademarks of 海川（香港）有限公司 in a way that causes confusion or implies endorsement.
You agree not to use the website for unlawful purposes. You must not attempt to hack, scrape, overload, or disrupt the website. You must not submit false information, fraudulent orders, or abusive content. 海川（香港）有限公司 may report unlawful conduct to authorities and cooperate with investigations.
To the maximum extent permitted by law, 海川（香港）有限公司 is not liable for indirect, incidental, special, consequential, or punitive damages. Total liability of 海川（香港）有限公司 for any claim related to an order is limited to the amount you paid for that order. This limitation applies regardless of legal theory.
You agree to indemnify and hold harmless 海川（香港）有限公司 from claims, losses, damages, liabilities, and expenses arising from your use of the website, your violation of these Terms, or your violation of any law or third-party right.
These Terms are governed by Hong Kong law. The governing law is Hong Kong law. Any dispute arising from these Terms or your use of the website shall be resolved in the courts of Hong Kong. You agree to submit to the exclusive jurisdiction of those courts. Before filing a claim, you agree to contact 海川（香港）有限公司 to seek an informal resolution.
海川（香港）有限公司 may revise these Terms at any time. Revised Terms become effective when posted on wuwflatshoes.com. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms. You are responsible for reviewing these Terms before each purchase.
For questions about these Terms, returns, refunds, or damaged goods, contact 海川（香港）有限公司 at [email protected]. The address of 海川（香港）有限公司 is UNIT 12, 12/F., TOWER A, NEW MANDARIN PLAZA, NO.14 SCIENCE MUSEUM ROAD, TSIM SHA TSUI, KOWLOON, HONG KONG. The phone number of 海川（香港）有限公司 is +852 4748 3409. Website: wuwflatshoes.com.
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